Refund policy

Because Kesar Bites and Kesar Blush are freeze-dried food products, we are unable to accept returns of opened, used, or consumed items for food safety and hygiene reasons. The policy below covers damaged, defective, incorrect, and unopened items.

Eligibility for Return or Refund

  • The product arrived damaged, defective, or spoiled.
  • You received the wrong item or an incomplete order.
  • The product is unopened, unused, and in its original packaging (glass jar or sealed pouch) with seal intact.
  • You contact us within [48 hours] of delivery.

How to Request a Return

  • Email prarorganic@gmail.com with your order number, a description of the issue, and photos of the product and packaging.
  • Our team will review your request within [2 business days] and issue a Return Merchandise Authorization (RMA) if approved.
  • Do not send products back without an approved RMA — unauthorised returns may not be refunded.

Refunds

  • Approved refunds are issued to your original payment method within 7–10 business days of approval.
  • Alternatively, we can send a free replacement of the same item, at your preference.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
  • Return shipping costs are covered by PraR Organic Foods LLP when the return is due to our error; otherwise the customer is responsible for return shipping.

Non-Returnable Items

  • Opened, partially consumed, or unsealed products.
  • Products past their 12-month shelf-life / best-before date at the time of delivery through no fault of ours.
  • Change-of-mind returns (freeze-dried food is a perishable, single-ingredient product).
  • Bulk or private-label orders, unless otherwise agreed in writing.

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it is subject to the return terms above. To cancel, email prarorganic@gmail.com as soon as possible with your order number.

Confirm and adjust: reporting window (48 hours suggested), RMA review time, and whether you want a stricter or more lenient policy for B2B/bulk buyers.